Shipping updates during COVID-19
We ship all orders with Canada Post and they are continuing to accept packages for delivery. However they are not taking signatures at the door, rather taking a "Knock, Drop and Go" approach to delivery to protect their employees. We are monitoring the situation closely and will of course stop shipping if this becomes a necessary measure. See here for the latest updates from Canada Post.
Now for some good news! During this difficult time of staying at home and social distancing, we are offering $5 flat rate shipping to Canada and the US. Of course we will continue to offer free shipping on orders over $150 as well.
- We ship all orders via Canada Post.
- We offer free shipping to Canada and the United States on orders over $150.
- Shipping charges for orders under $150 and international destinations are calculated according to Canada Post's shipping rates.
- Canadian customers please note: We have a business account with Canada Post so Expedited Parcel will be less expensive than Regular Parcel. We will always offer you the least expensive option!
- US/International customers please note: Small Packet Airmail is the most economical option but does not include tracking. We cannot be responsible for lost or delayed packages that do not include tracking. If you require tracking for your package, please choose the Tracked Packet option.
- Orders will be shipped within 3 business days.
- If an item you ordered is out of stock or we are unable to fill your order within this time frame for any other reason, we will contact you by email.
- In general you should receive your order within two weeks of the date you receive your shipping confirmation email. Overseas orders may take longer depending on which shipping option you choose.
If you are in the Montreal area, you have the option to pick up your order at the Sweet Paprika studio by arrangement to save the shipping charges. Our studio is located in St-Henri at 137 Saint-Ferdinand, Suite 223.
Our studio is open by appointment only so please contact us in advance by phone or email to arrange a time for pick up.